Frequently Asked Questions
1. What types of machines do you service?
We specialize in all brands of clamshell platen die cutters, including Thomson, Crest, Preco, Cauhe, and others. Whether you need diagnostics, repair, servicing, or a complete rebuild, we’ve got the expertise and OEM parts to get the job done right.
2. How quickly can you get my press back in production?
Our technicians are typically in and out 2–3 times faster than a local mechanic. Because we know clamshell platen presses and the die cutting process inside and out, we’re able to diagnose and repair your machine with minimal downtime.
3. Do you offer complete rebuilds?
Yes. We provide full press rebuilds, including replacement of worn components, updated safety systems, electrical upgrades, and recalibration—bringing your machine back to optimal performance.
4. How do I know if I need a repair or a rebuild?
If your press has recurring issues, significant wear, or inconsistent performance, a full rebuild may be more cost-effective long-term. We’ll assess your equipment and recommend the best path forward based on your budget, timeline, and production needs.
5. What makes your technicians different?
Unlike most mechanics, our team has hands-on experience with die cutting operations—not just machine repair. This means we can quickly pinpoint issues that others might miss, reducing unnecessary part replacements and costly downtime.
6. Do you use OEM parts?
Yes. We are the only company that can provide OEM parts for Kensol-Franklin, Thomson, and Perkins presses. This ensures maximum compatibility and long-term reliability.
7. What is your service area?
We serve customers nationwide and are available for travel to your facility. Whether you’re across town or across the country, we’re ready to get you back up and running.
8. Can you help with press setup or operator training?
Yes. We offer support for press setup, safety checks, and operator training to ensure your team is using the equipment efficiently and safely after service.
9. How do I schedule a service call?
Contact us through our contact form or give us a call. One of our technicians will review your needs and schedule a visit as soon as possible.
10. What information should I have ready when I call?
Please have the machine brand and model, a description of the issue, and any error messages or symptoms observed. Photos or videos can also help us prepare before arriving on-site.
Need Help Now?
Don’t wait for downtime to cost you more—contact us today to schedule a diagnosis or press repair.